| Participant-wise Status of Complaints Received by Offices of Ombudsman for Digital Transactions (OODTs) in India (2019-2020) | ||||||||
| System Participant | Fund Transfers/ UPI/BBPs/ Bharat QR Code | Mobile/ Electronic Fund Transfers | Non-Reversal of Funds Due to Wrong Beneficiary Transfer By System Participant | Non- Adherence of RBI Guidelines to Prepaid Payment Instruments (PPI) | Violation of RBI Directives in Relation to Fees/Charges | Out of Subject | Others | Total |
| Bharat Bill Payment Central Unit | ||||||||
| National Payments Corporation of India | ||||||||
| Bharat Bill Payment Operating Units | ||||||||
| Avenues India Private Limited | ||||||||
| Csc E-Governance Services India Limited | ||||||||
| Euronet Services India Private Limited | ||||||||
| Indiaideas Com Limited | ||||||||
| Itz Cash Card Limited | ||||||||
| Oxigen Services India Private Limited | ||||||||
| Spice Digital Limited | ||||||||
| Techprocess Payment Services Limited | ||||||||
| Total | ||||||||
| Prepaid Payment Instruments | ||||||||
| Aircel Smart Money Limited | ||||||||
| Amazon Pay India Private Limited | ||||||||
| Appnit Technologies Private Limited | ||||||||
| Balancehero India Private Limited | ||||||||
| Card Pro Solutions Private Limited | ||||||||
| Digitsecure India Private Limited | ||||||||
| Edenred India Private Limited – Nee Accor Services Private Limited | ||||||||
| Eko India Financial Services Private Limited | ||||||||
| Flytech Aviation Limited | ||||||||
| Gi Technology Private Limited | ||||||||
| Hip Bar Private Limited | ||||||||
| Incashme Mobile Wallet Services Private Limited | ||||||||
| India Transact Services Limited | ||||||||
| Itz Cash Card Limited | ||||||||
| Kedia Infotech Limited | ||||||||
| Livquik Technology India Private Limited | ||||||||
| Manappuram Finance Limited | ||||||||
| Mpurse Services Private Limited | ||||||||
| My Mobile Payments Limited | ||||||||
| One Mobikwik Systems Private Limited | ||||||||
| Oxigen Services India Private Limited | ||||||||
| Pay Point India Network Private Limited | ||||||||
| Payu Payments Private Limited | ||||||||
| Phonepe Private Limited | ||||||||
| Pine Labs Private Limited | ||||||||
| Pyro Networks Private Limited | ||||||||
| Qwikcilver Solutions Private Limited | ||||||||
| Rapipay Fintech Private Limited | ||||||||
| Smart Payment Solutions Private Limited | ||||||||
| Sodexo Svc India Private Limited | ||||||||
| Spice Digital Limited | ||||||||
| Transaction Analysts India Private Limited | ||||||||
| Transcorp International Limited | ||||||||
| Transerv Private Limited | ||||||||
| Uae Exchange & Financial Services Limited | ||||||||
| Vodafone M-Pesa Limited | ||||||||
| Weizmann Impex Service Enterprise Limited | ||||||||
| Y-Cash Software Solutions Private Limited | ||||||||
| Zipcash Card Services Private Limited | ||||||||
| Total | ||||||||
| Others | ||||||||
| Total | ||||||||
