Category-wise Number of Complaints Received under Ombudsman Scheme for Non-Banking Financial Companies (NBFC-Os) in India (2017-2018 to 2020-2021) | ||||||||
Complaint Category | 2017-2018 | %age | 2018-2019 | %age | July 2019- June 2020 | %age | April 2020- March 2021 | %age |
Non-adherence to FPC | ||||||||
Non-observance of RBI Directions | ||||||||
Non Transparency in Contract/Loan | ||||||||
Levy of Charges without Prior Notice | ||||||||
No Communication about Loan Sanctioned | ||||||||
Delay in Repayment of Deposits | ||||||||
Delay in Release of Securities/Documents | ||||||||
Delay in Payment of Interest | ||||||||
Non-understandable or No Adequate Notice on Terms and Conditions | ||||||||
Non-understandable or Non-issuance of Sanction Letter/Terms | ||||||||
Not Covered under Clause 8 of the Scheme | ||||||||
Other Categories | ||||||||
Total |