| Category-wise Number of Turn Around Time (TAT) for Disposal of Complaints under Banking Ombudsman Scheme in India (2017-2018 to 2020-2021) | ||||
| Complaint Category | 2017-2018 | 2018-2019 | July 2019- June 2020 | July 2020- March 2021 |
| Non-adherence to BCSBI Codes | ||||
| Failure on Commitments | ||||
| Pension | ||||
| Loans and Advance-Housing | ||||
| Notes and Coins | ||||
| Para-Banking | ||||
| Mobile Banking/Electronic Banking | ||||
| Charges Without Prior Notice | ||||
| Remittance | ||||
| Deposit Account | ||||
| Loans and Advance General | ||||
| Recovery Agent | ||||
| Credit Card | ||||
| ATM/Debit card | ||||
| Fair Practices | ||||
| Others | ||||
| Non-observance of FPC | ||||
| Levy of Charges without Prior Notice | ||||
| Overall | ||||
