| Selected State/Office-wise Cost of Per Complaint under Banking Ombudsman Scheme in India (2018-2019 to 2020-2021) | ||||||
| States/UTs | Offices of Banking Ombudsman (OBO) | Per Complaint Cost (In Rs.) (2018-2019) | 2019-2020 | July 2020 to March 2021 | ||
| Per Complaint Cost (In Rs.) | Total Cost (In Rs.) | Average Cost of Handling Per Complaint (In Rs.) | Total Cost (In Rs.) | |||
| Assam | ||||||
| Bihar | ||||||
| Chandigarh | ||||||
| Chhattisgarh | ||||||
| Delhi | ||||||
| Gujarat | ||||||
| Jammu & Kashmir | ||||||
| Jharkhand | ||||||
| Karnataka | ||||||
| Kerala | ||||||
| Madhya Pradesh | ||||||
| Maharashtra | ||||||
| Odisha | ||||||
| Rajasthan | ||||||
| Tamil Nadu | ||||||
| Telangana | ||||||
| Uttar Pradesh | ||||||
| Uttarakhand | ||||||
| West Bengal | ||||||
| Overheads including CMS | ||||||
| India | ||||||
