Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India (2020-2021) | ||||||||||
Banks | Number of Complaints in Major Categories (For Period April-March 2020-2021) | Others | Total | |||||||
Deposit Account | Loans and Advances | ATM/Debit Card/Credit Card | Mobile Banking/ Electronic Banking | Levy of Charges Without Prior Notice | Pension | Non- Observance of Fair Practices | Failure On Commitments and Failure of Commitment to BCSBI Code | |||
Public Sector Banks | ||||||||||
Bank of Baroda | ||||||||||
Bank of India | ||||||||||
Bank of Maharashtra | ||||||||||
Canara Bank | ||||||||||
Central Bank of India | ||||||||||
Indian Bank | ||||||||||
Indian Overseas Bank | ||||||||||
Punjab and Sind Bank | ||||||||||
Punjab National Bank | ||||||||||
State Bank of India (excluding SBI card) | ||||||||||
UCO Bank | ||||||||||
Union Bank of India | ||||||||||
Private Sector Banks | ||||||||||
Axis Bank Limited | ||||||||||
Bandhan Bank Limited | ||||||||||
Catholic Syrian Bank Limited | ||||||||||
City Union Bank Limited | ||||||||||
DCB Bank Limited | ||||||||||
Dhanlaxmi Bank Limited | ||||||||||
Federal Bank Limited | ||||||||||
HDFC Bank Limited | ||||||||||
ICICI Bank Limited | ||||||||||
IDBI Bank Limited | ||||||||||
IDFC First Bank Limited | ||||||||||
IndusInd Bank Limited | ||||||||||
Jammu & Kashmir Bank Limited | ||||||||||
Karnataka Bank Limited | ||||||||||
Karur Vysya Bank Limited | ||||||||||
Kotak Mahindra Bank Limited | ||||||||||
Nainital Bank Limited | ||||||||||
RBL Bank Limited | ||||||||||
South Indian Bank Limited | ||||||||||
Tamilnadu Mercantile Bank Limited | ||||||||||
Yes Bank Limited | ||||||||||
Foreign Banks | ||||||||||
AB Bank Limited | ||||||||||
Abu Dhabi Commercial Bank PJSC | ||||||||||
American Express Banking Corporation | ||||||||||
Barclays Bank Plc | ||||||||||
Bank of America National Association | ||||||||||
Bank of Bahrain and Kuwait B.S.C | ||||||||||
BNP Paribas | ||||||||||
Citibank N.A. | ||||||||||
DBS Bank India Limited | ||||||||||
Deutsche Bank A.G., | ||||||||||
First Abu Dhabi Bank PJSC | ||||||||||
FirstRand Bank Limited | ||||||||||
Hong Kong and Shanghai Banking Corporation Limited | ||||||||||
Industrial & Commercial Bank of China Limited | ||||||||||
JP Morgan Chase Bank N.A. | ||||||||||
Krung Thai Bank Public Co. Limited | ||||||||||
Mashreqbank PSC | ||||||||||
Mizuho Bank Limited | ||||||||||
MUFG Bank, Ltd. | ||||||||||
NatWest Markets Plc (erstwhile The Royal Bank of Scotland PLC) | ||||||||||
SBM Bank (India) Limited | ||||||||||
Shinhan Bank | ||||||||||
Societe Generale India | ||||||||||
Standard Chartered Bank | ||||||||||
United Overseas Bank Limited | ||||||||||
National Australia Bank | ||||||||||
Cooperatieve Rabobank U.A | ||||||||||
Small Finance Banks | ||||||||||
Au Small Finance Bank Limited | ||||||||||
Capital Small Finance Bank Limited | ||||||||||
Fincare Small Finance Bank Limited | ||||||||||
Equitas Small Finance Bank Limited | ||||||||||
ESAF Small Finance Bank Limited | ||||||||||
Suryoday Small Finance Bank Limited | ||||||||||
Ujjivan Small Finance Bank Limited | ||||||||||
Utkarsh Small Finance Bank Limited | ||||||||||
North East Small Finance Bank Limited | ||||||||||
Jana Small Finance Bank Limited | ||||||||||
Payments Banks | ||||||||||
Aditya Birla Idea Payments Bank Limited | ||||||||||
Airtel Payments Bank Limited | ||||||||||
Fino Payments Bank Limited | ||||||||||
India Post Payments Bank Limited | ||||||||||
Jio Payments Bank Limited | ||||||||||
Paytm Payments Bank Limited | ||||||||||
NSDL Payments Bank Limited | ||||||||||
Others (SBI Cards+Primary Urban Cooperative Banks+RRBs+Others) |