| Category-wise Number of Cases of Public Grievances Received, Disposed and Pending in Department of Financial Services (DFS) Through Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in India (As on 27.04.2016) | ||||
| Grievance Category | Brought Forward (As on 01.01.2012) | Received During Period | Disposed During Period | Pending (As on 27.04.2016) |
| Atal Pension Yojana | ||||
| Bank Lockers | ||||
| Complaint Reg. Deficiency in Customer Service | ||||
| Complaint Regarding Education Loan | ||||
| Complaint Regarding Housing Loan | ||||
| Complaint Against Non Banking Finance Company | ||||
| Complaint Related to Pradhan Mantri Jan Dhanyojna | ||||
| Complaint Related to Pradhan Mantri Mudra Yojna | ||||
| Complaint Relating to Agriculture Matters | ||||
| Complaints Relating to Credit Cards/ATMs/Debit Cards Etc. | ||||
| Complaints Relating to Service Charges | ||||
| Complaints Relating to Various Govt. Sponsored Schemes | ||||
| Delay in Clearance of Cheques | ||||
| Misappropriation | ||||
| Misbehaviour/ Rude behaviour/Harassment/ Corruption by Bank Staff | ||||
| Miscellaneous Complaints | ||||
| Msme Loan | ||||
| Non Issue/ Delay in Issue of Duplicate Drafts | ||||
| Non Opening /Delay in Opening of New Accounts | ||||
| Non Settlement/Delay in Settlement of Deceased A/C | ||||
| Non Transfer/Delay in Transfer of A/C from One Office to Another | ||||
| Non-Payment of Fixed/Term Deposit on Maturity/Bef. Maturity | ||||
| Non-Payment/Non-Issue of Drafts | ||||
| Non Compliance with Standing Instructions of the Customers | ||||
| Not Assigned | ||||
| One Time Settlement of Loan | ||||
| Opening of New Branches | ||||
| Recruitment | ||||
| Representations Received from Bank Employees on Various Service Matters | ||||
| Retirement Benefits/ Delay in Payment of Pensions | ||||
| Vacation of Premises | ||||
