State/Service Area-wise Performance of Broadband Service Providers in Hindi Belt of India - Part I (Quarter ending March, 2021) | |||||||||||
States/UT | Service Area | Service Providers | Service Provisioning | Faults Repair | Billing Performance | Response Time to the Customer for Assistance | |||||
%age of Connections Provided within 15 Days of Registration of Demand | %age of Faults Repaired by Next Working Day (>90%) | %age of Faults Repaired within 3 Working Day | Rent Rebate | %age of Bills Disputed | %age of Billing Complaints Resolved within 4 Weeks | %age of Cases to whom Refund of Deposits is Made within 60 Days of Closures | %age of Calls Answered by Operator (Voice to Voice) within 60 Second | %age of Calls Answered by Operator (Voice to Voice) within 90 sec. | |||
100% | >90% | =>99% | In Nos. | <2% | 100% | 100% | >60% | >80% | |||
Bihar | |||||||||||
Delhi | |||||||||||
Haryana | |||||||||||
Himachal Pradesh | |||||||||||
Madhya Pradesh | |||||||||||
Rajasthan | |||||||||||
Uttar Pradesh | |||||||||||
India | |||||||||||