| Quality of Services Parameters for Cellular Services by Cellular Mobile Service Providers (CMSPs) in India (As on 31.12.2004) | ||||||||||
| Service Providers with their Service Areas | Fault Incidence & Repair | Network Performance | Billing Complaints | |||||||
| No. of Faults (Per 100 Subsc- ribers) | Faults Cleared with 24 hrs | Accou- mulated Down time of Comm- unity Isolation | Call Success Rate (within Licen- cees own Network) | Service Access Delay | Call Drop Rate | % of Conne- ction with Good Voice Quality | Comp- laints per 100 Bills issued | % of Comp- laints Resolved within 4 Weeks | Period of All Refunds/ Payment due to Customers from the date of Resolution of Complaints as in (Faults Cleared with 24 hrs) Above | |
| Benchmarks | ||||||||||
| <1% | 100% | <24Hrs. | >99% | 9 to 20 Sec. | <3% | >95% | <.1% | 100% | <4weeks | |
| A ` Circle | ||||||||||
| BPL, MH | ||||||||||
| IDEA Cellular, MH | ||||||||||
| Tata, MH | ||||||||||
| BSNL, MH | ||||||||||
| Bharti Cellular, MH & Goa | ||||||||||
| Fascel-Hutch GJ | ||||||||||
| Tata, GJ | ||||||||||
| IDEA Cellular, GJ | ||||||||||
| BSNL, GJ | ||||||||||
| Bharti Cellular, GJ | ||||||||||
| Tata, AP | ||||||||||
| IDEA Cellular, AP | ||||||||||
| Bharti Mobile, AP | ||||||||||
| BSNL, AP | ||||||||||
| Hutchison Essar, AP | ||||||||||
| Bharti Mobile, KTK | ||||||||||
| Spice Comm., KTK | ||||||||||
| BSNL, KTK | ||||||||||
| Hutchison Essar, KTK | ||||||||||
| Tata, KTK | ||||||||||
| Tata, TN | ||||||||||
| BPL Cellular, TN | ||||||||||
| Aircel, TN | ||||||||||
| BSNL, TN | ||||||||||
| Bharti Cellular, TN | ||||||||||
| B ` Circle | ||||||||||
| IDEA-Escotel Mobile, KR | ||||||||||
| BPL Cellular, KR | ||||||||||
| BSNL, KR | ||||||||||
| Bharti Cellular, KR | ||||||||||
| Spice Comm., PB | ||||||||||
| Bharti Mobile, PB | ||||||||||
| BSNL, PB | ||||||||||
| IDEA-Escotel Mobile, HR | ||||||||||
| Hutch-Aircel Digilink, HR | ||||||||||
| BSNL, HR | ||||||||||
| Bharti Cellular, HR | ||||||||||
| IDEA-Escotel Mobile, UP (W) | ||||||||||
| BSNL, UP (WP) | ||||||||||
| Bharti Cellular UP(E) | ||||||||||
| Hutch, UP (W) | ||||||||||
| Bharti Cellular, UP (W) | ||||||||||
| Hutch-Aircel Digilink, UP(E) | ||||||||||
| BSNL, UP (E) | ||||||||||
| Hutch-Aircel Diglink, RJ | ||||||||||
| Bharti-Hexaco, RJ | ||||||||||
| BSNL, RJ | ||||||||||
| Hutch-PB | ||||||||||
| IDEA Cellular, MP | ||||||||||
| Reliance, MP | ||||||||||
| BSNL, MP | ||||||||||
| Bharti Cellular, MP & Chhat. | ||||||||||
| Reliance, WB | ||||||||||
| Bharti Cellular, WB | ||||||||||
| BSNL, WB | ||||||||||
| C ` Circle | ||||||||||
| Bharti Telenet, HP | ||||||||||
| Reliance, HP | ||||||||||
| BSNL, HP | ||||||||||
| Reliance, BR & Jharkhand | ||||||||||
| BSNL, NE-I & II | ||||||||||
| BSNL, BR | ||||||||||
| Reliance, Orissa | ||||||||||
| BSNL, Orissa | ||||||||||
| Reliance, AS | ||||||||||
| Bharti Cellular, J&K | ||||||||||
| BSNL, J&K | ||||||||||
| Reliance, NE | ||||||||||
| BSNL, Assam | ||||||||||
| Metro | ||||||||||
| Bharti Cellular, Delhi | ||||||||||
| Hutchison Essar, Delhi | ||||||||||
| MTNL, Delhi | ||||||||||
| IDEA Cellular, Delhi | ||||||||||
| Tata, Delhi | ||||||||||
| BPL Mobile, Mumbai | ||||||||||
| Hutchison Max, Mumbai | ||||||||||
| MTNL, Mumbai | ||||||||||
| Bharti Cellular, Mumbai | ||||||||||
| Tata, Mumbai | ||||||||||
| Airce Cellular Ltd. Cheenai | ||||||||||
| Bharti Mbinet, Chennai | ||||||||||
| Hutchison Essar, Chennai | ||||||||||
| Tata, Chennai | ||||||||||
| Bharti Mobinet, Kolkata | ||||||||||
| Hutchison, Kolkata | ||||||||||
| BSNL, Kolkata | ||||||||||
| BSNL, Chennai | ||||||||||
