| Selected State/Service Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending March, 2023) | |||||||||||
| States/UTs | Service Area | Service Provider | Customer Servcice Quality Parameters | ||||||||
| Metering and Billing | Response Time to the Customer for Assistance | Termination/Closure of Service | |||||||||
| Metering and Billing Credibility - Post Paid | Metering and Billing Credibility - Pre Paid | Resolution of Billing/Charging Complaints - within 4 Weeks | Resolution of Billing/Charging Complaints - within 6 Weeks | Period of Applying Credit/Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Center/Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) within Ninety Seconds | Termination/Closure of Service | Time taken for Refund of Deposits after Closures | |||
| <=0.1% | <=0.1% | 98% within 4 Weeks | 100% within 6 Weeks | 100% within 1 Week of Resolution of Complaint | =>95% | =>95% | <= 7 days | 100% within 60 Days | |||
| Andhra Pradesh | |||||||||||
| Assam | |||||||||||
| Bihar | |||||||||||
| Delhi | |||||||||||
| Gujarat | |||||||||||
| Haryana | |||||||||||
| Himachal Pradesh | |||||||||||
| Jammu & Kashmir | |||||||||||
| Karnataka | |||||||||||
| Kerala | |||||||||||
| Madhya Pradesh | |||||||||||
| Maharashtra | |||||||||||
| Odisha | |||||||||||
| Punjab | |||||||||||
| Rajasthan | |||||||||||
| Tamil Nadu | |||||||||||
| Uttar Pradesh | |||||||||||
| West Bengal | |||||||||||
| North East | |||||||||||
