Selected State/Service Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending June, 2023) | |||||||||||
States/UTs | Service Area | Service Provider | Customer Service Quality Parameters | ||||||||
Metering and Billing | Response time to the | Termination/Closure of | |||||||||
Metering and Billing Credibility - Post Paid | Metering and Billing Credibility - Pre Paid | Resolution of Billing/Charging Complaints-within 4 Weeks | Resolution of Billing/Charging Complaints-within 6 Weeks | Period of Applying Credit/Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Center/Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) within Ninety Seconds | Termination/ Closure of Service | Time Taken for Refund of Deposits After Closures | |||
<=0.1% | <=0.1% | 98% within 4 weeks | 100% within 6 weeks | 100% within 1 week of resolution of complaint | =>95% | =>95% | <= 7 days | 100% within 60 days | |||
Andhra Pradesh | |||||||||||
Assam | |||||||||||
Bihar | |||||||||||
Delhi | |||||||||||
Gujarat | |||||||||||
Haryana | |||||||||||
Himachal Pradesh | |||||||||||
Jammu & Kashmir | |||||||||||
Karnataka | |||||||||||
Kerala | |||||||||||
Madhya Pradesh | |||||||||||
Maharashtra | |||||||||||
Odisha | |||||||||||
Punjab | |||||||||||
Rajasthan | |||||||||||
Tamil Nadu | |||||||||||
Uttar Pradesh | |||||||||||
West Bengal | |||||||||||
North East | |||||||||||