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 Service Area-wise Performance of Broadband Service Providers in India - Part I
(Quarter Ending December, 2017) 
 Service Provider  Service Area  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
Within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired
by Next
Working
Day
(>90%) 		 %age of
Faults
Repaired
Within 3
Working
Day 		 Rent
Rebate 		 %age
of Bills
Disputed 		 %age of
Billing
Complaints
Resolved
Within 4
Weeks 		 %age of
Cases to
Whom
Refund of
Deposits is
Made Within
60 Days of
Closures 		 %age of Calls
Answered
by Operator
(Voice to
voice) Within
60 sec 		 %age of Calls
Answered
by Operator
(Voice to
voice) Within
90 sec 
 Benchmarks 
 100%  >90%  =>99%  In Nos.  <2%  100%
within 4
weeks 		 100%
within 60
days 		 >60%  >80% 
 BSNL                     
 Bharti Airtel                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 MTNL                     
 Airlink Communications Pvt. Ltd.                     
 Alliance Broadband                     
 Asianet Satellite                     
 Atria Convergence                     
 Broadband Pvt. Ltd.                     
 Citycom Networks                     
 DEN Networks Ltd.                     
 DNA Infotel Pvt. Ltd.                     
 D-VoiS Broadband                     
 Excitel Broadband Private Limited                     
 Five Networks                     
 Fusionnet Web Services Pvt. Ltd.                     
 GBPS Networks Pvt. Ltd.                     
 Geocity Network Solutions Pvt. Ltd.                     
 GTPL Broadband Pvt. Ltd.                     
 Hathway Cable &
 Datacom Ltd. 		                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 Honesty Net Solutions (I) Pvt. Ltd.                     
 Indinet Service Pvt. Ltd.                     
 Limras Eronet Broadband Service Pvt. Ltd.                     
 Meghbela Cable & Broadband                     
 Nextra Teleservices Pvt. Ltd.                     
 Ortel Communications                     
 Planet E-Shop Holdings India Ltd.
(Formerly IndusInd Media) 		                    
 Quadrant Televentures                     
 Quest Consultancy Pvt. Ltd.                     
 RailTel Corporation                     
 Rajesh Multichannel                     
 Reliance Com. (RCL)                     
 Siti Broadband                     
 Joister Infoserve Pvt. Ltd.
(Formerly Syscon) 		                    
                    
 Tata (TTSL) Infoway Pvt. Ltd.)                     
 TTML                     
 Vasai Cable                     
 Wan and Lan Internet Pvt. Ltd.                     
 Wish Net Pvt. Ltd.                     
                    
 Yashash Cable Network Pvt. Ltd.                     
 You Broadband                     
 
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