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Sample Data Format
 Service Area-wise Performance of Broadband Service Providers in India - Part I
(Quarter ending December, 2018) 
 Service Providers  Service Area  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired by
Next Working
Day (>90%) 		 %age of
Faults
Repaired
within 3
Working Day 		 Rent
Rebate 		 %age of
Bills
Disputed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom
Refund of
Deposits is
Made within
60 Days of
Closures 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
60 Sec. 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
90 sec. 
 100%  >90%  =>99%  In Nos.  <2%  100%
within 4
Weeks 		 100%
within 60
Days 		 >60%  >80% 
 Bharat Sanchar Nigam Ltd. (BSNL)                     
 Mahanagar Telephone Nigam Ltd.                     
 Airlink Communications Pvt. Ltd.                     
 Alliance Broadband Services Pvt. Ltd.                     
 ANI Network Pvt. Ltd.                     
 Asianet Satellite Communications Ltd.                     
 Atria Convergence Technologies Pvt. Ltd.                     
 Bharti Airtel Ltd.                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 Broadband Pacenet India Pvt. Ltd.                     
 DEN Networks Ltd.                     
 Digital Satellite Connect Pvt. Ltd.                     
 Digital Network Associates Pvt. Ltd.                     
                    
 DNA Infotel Pvt. Ltd.                     
 D-Vois Communications Pvt. Ltd.                     
 Excitel Broadband Pvt. Ltd.                     
                    
 Five Networks Solution (India) Ltd.                     
 Fusionnet Web Services Pvt. Ltd.                     
 Geocity Network Solutions Pvt. Ltd.                     
 GTPL Broadband Pvt. Ltd.                     
 Hathway Cable & Datacom Ltd.                     
 Honesty Net Solutions (I) Pvt. Ltd.                     
 IKF Technologies Ltd.                     
 Indinet Service Pvt. Ltd.                     
 Intech Online Pvt. Ltd.                     
 Ishan Netsol Pvt. Ltd.                     
 Joister Inforserve Pvt. Ltd.
(Formerly Syscon Infoway Private Limited) 		                    
                    
 K Net Solutions Pvt. Ltd.                     
                    
 Limras Eronet Broadband Service                     
 Meghbela Cable & Broadband Service                     
 Nextra Teleservices Pvt. Ltd.                     
 Ortel Communications Ltd.                     
 ONEOTT Intertainment Limited
(formerly Planet E-shop Holdings India Ltd.) 		                    
 Quadrant Televentures Ltd.                     
 Quest Consultancy Pvt. Ltd.                     
 RailTel Corporation of India Ltd.                     
 Rajesh Digital Datacom Pvt. Ltd.                     
 Sai Prasad Internet Pvt. Ltd.                     
 Siti Broadband Services Pvt. Ltd.                     
 Shyam Spectra Pvt. Ltd.
(formely Citycom Networks Pvt. Ltd.) 		                    
 Tata Tele. Ltd. (TTSL)                     
 Tata Tele. (Mah) Ltd. (TTML)                     
 Vasai Cable Pvt. Ltd.                     
 Wan and Lan Internet Pvt. Ltd.                     
 Wish Net Pvt. Ltd.                     
                    
 World Phone Internet services Pvt. Ltd.                     
 Yashash Cable Network Pvt. Ltd.                     
 You Broadband India Pvt. Ltd.                     
 
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