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Sample Data Format
 Service Area-wise Performance of Broadband Service Providers in India - Part I
(Quarter ending September, 2019) 
 Service Providers  Service Area  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired by
Next Working
Day (>90%) 		 %age of
Faults
Repaired
within 3
Working
Day 		 Rent
Rebate 		 %age
of
Bills
Disput-
ed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom
Refund of
Deposits is
Made within
60 Days of
Closures 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
60 Sec. 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
90 sec. 
 100%  >90%  =>99%  In Nos.  <2%  100%  100%  >60%  >80% 
 Bharat Sanchar Nigam Ltd.(BSNL)                     
 Mahanagar Telephone Nigam Ltd.                     
 Airlink Communications Pvt. Ltd.                     
 Airnet Cable and Datacom Pvt.Ltd.                     
                    
 Alliance Broadband Services Pvt.                     
 ANI network Pvt. Ltd.                     
 Asianet Satellite Communications                     
 Atria Convergence Technologies                     
 Bharti Airtel Ltd.                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 City Online Services Ltd.                     
                    
 DEN Broadband Pvt. Ltd.                     
 Digital Network Associates Pvt. Ltd                     
                    
 DNA Infotel Pvt. Ltd.                     
 D-Vois Communications Pvt.Ltd.                     
 Excitel Broadband Pvt.Ltd.                     
                    
 Five Networks Solution (India) Ltd.                     
 Fusionnet Web Services Pvt. Ltd.                     
 Geocity Network Solutions Pvt.Ltd.                     
 GTPL Broadband Pvt.Ltd.                     
 Hathway Cable & Datacom Ltd.                     
 Honesty Net Solutions (I) Pvt. Ltd.                     
 IKF Technologies Ltd                     
 Indinet Service Pvt Ltd                     
 Intech Online Pvt.Ltd.                     
                    
 Ishan Netsol Pvt Ltd                     
 Joister Inforserve Pvt. Ltd.
(Formerly Syscon Infoway Pvt. Ltd.) 		                    
                    
 K NET Solution Pvt. Ltd.                     
                    
 Limras Eronet Broadband Service                     
 Meghbela Cable & Broadband Pvt. Ltd.                     
 Microscan Computers Pvt. Ltd.                     
 Netplus Broadband Services Pvt. Ltd.                     
                    
                    
                    
                    
                    
                    
 Nextra Teleservices Pvt. Ltd.                     
 Ortel Communications Ltd.                     
 ONEOTT Intertainment Limited
(formerly Planet E-shop Holdings
India Ltd.) 		                    
 Quadrant Televentures Ltd.                     
 Quest Consultancy Pvt Ltd.                     
 RailTel Corporation of India Ltd.                     
 Rajesh Digital Datacom Pvt.Ltd.                     
 Reliance Jio Infocomm Ltd.                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 Sifi Online Pvt. Ltd.                     
 Sikka Broadband(P) Ltd.                     
 Siti Broadband Services Pvt.Ltd. Shyam Spectra Pvt. Ltd.                     
 (formely Citycom Networks Pvt.                     
 Tata Communications Ltd.
Ceased broadband services, hence NIL
report) 		                    
 Tata Sky Broadband Pvt. Ltd.                     
 Tata Tele.Ltd. (TTSL)                     
 Tata Tele.(Mah) Ltd. (TTML)                     
 Vasai Cable Pvt. Ltd.                     
 Wan and Lan Internet Pvt. Ltd.                     
 Wish Net Pvt. Ltd.                     
                    
 World Phone Internet Services Pvt. Ltd.                     
 You Broadband India Pvt. Ltd.                     
 
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