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Sample Data Format
 Service Area-wise Performance of Broadband Service Providers in India - Part I
(Quarter ending September, 2020) 
 Service Providers  Service Area  Service
Provisioning 		 Faults Repair   Billing Performance   Response Time to the
Customer for Assistance 
 %age of
Connections
Provided
within 15
Days of
Registration
of Demand 		 %age of
Faults
Repaired by
Next Working
Day (>90%) 		 %age of
Faults
Repaired
within 3
Working
Day 		 Rent
Rebate 		 %age of
Bills
Disputed 		 %age of
Billing
Complaints
Resolved
within 4
Weeks 		 %age of
Cases to
whom
Refund of
Deposits is
Made within
60 Days of
Closures 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
60 Sec. 		 %age of Calls
Answered by
Operator
(Voice to
Voice) within
90 sec. 
 100%  >90%  =>99%  In Nos.  <2%  100%  100%  >60%  >80% 
 Bharat Sanchar Nigam Ltd. (BSNL)                     
 Mahanagar Telephone Nigam Ltd.                     
 Airlink Communications Pvt. Ltd.                     
 Airnet Cable and Datacom Pvt. Ltd.                     
                    
 Alliance Broadband Services Pvt. Ltd.                     
 ANI Network Pvt. Ltd.                     
 Asianet Satellite Communications Ltd.                     
 Atria Convergence Technologies Pvt.                     
 Bharti Airtel Ltd.                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 City Online Services Ltd.                     
                    
 DEN Broadband Pvt. Ltd.                     
 Digital Network Associates Pvt. Ltd                     
                    
 Digital Satellite Connect Pvt. Ltd.                     
                    
 DNA Infotel Pvt. Ltd.                     
 D-Vois Communications Pvt. Ltd.                     
 ESTO Broadband Pvt. Ltd.                     
 Excitel Broadband Pvt.Ltd.                     
                    
                    
                    
                    
 Five Networks Solution (India) Ltd.                     
 Fusionnet Web Services Pvt. Ltd.                     
 GTPL Broadband Pvt. Ltd.                     
 Hathway Cable & Datacom Ltd.                     
 Honesty Net Solutions (I) Pvt. Ltd.                     
 Indinet Service Pvt. Ltd.                     
 Intech Online Pvt. Ltd.                     
                    
 Ishan Netsol Pvt. Ltd.                     
 Joister Inforserve Pvt. Ltd.
(Formerly Syscon Infoway Pvt. Ltd.) 		                    
                    
 K Net Solutions Pvt. Ltd.                     
                    
 Limras Eronet Broadband Service Pvt.                     
 Meghbela Cable & Broadband Services                     
 Microscan Infocommtech Pvt. Ltd.
(Formerly-Microscan Computers Pvt. Ltd.) 		                    
                    
 Netplus Broadband Services Pvt. Ltd.                     
                    
                    
                    
                    
                    
                    
 Nextra Teleservices Pvt. Ltd.                     
 Ortel Communications Ltd.                     
 ONEOTT Intertainment Limited                     
 Quadrant Televentures Ltd.                     
 Quest Consultancy Pvt. Ltd.                     
 RailTel Corporation of India Ltd.                     
 Rajesh Digital Datacom Pvt.Ltd.                     
 Reliance Jio Infocomm Ltd.                     
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
                    
 RI Networks Pvt. Ltd                     
 Sai Prasad Internet Services Pvt. Ltd.                     
 Shree Omkar Infocom Pvt. Ltd.                     
 Shyam Spectra Pvt. Ltd.
(Formely Citycom Networks Pvt. Ltd.) 		                    
 Sikka Broadband (P) Ltd.                     
 Siti Broadband Services Pvt. Ltd.                     
 Tachyon Communications Pvt. Ltd.                     
 Tata Communications Ltd.
(Ceased broadband services, Hence NIL report) 		                    
 Tata Sky Broadband Pvt. Ltd.                     
 Tata Tele. Ltd. (TTSL)                     
 Tata Tele. (Mah) Ltd. (TTML)                     
 Vasai Cable Pvt. Ltd.                     
 Wan and Lan Internet Pvt. Ltd.                     
 Wish Net Pvt. Ltd.                     
                    
 World Phone Internet Services Pvt. Ltd.                     
 Yashash Cable Network Pvt. Ltd.                     
 You Broadband India Pvt. Ltd.                     
 
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