Service Area/Provider-wise Performance of Quality of Service (QoS) for Basic (Wire-line) Service in India - Part I (Quarter ending December, 2020) | ||||||||||
States/UT | Service Area | Service Provider | Faults Inciden- ces (No. of Faults/ 100 Subs./ Month) | Fault Repair (In %age) | Rent Rebate | Mean Time to Repair (MTTR) | Point of Inter- connection (POI) Congestion (No. of POIs not Meeting the Benchmark) | |||
Faults Repaired by Next Working Days | Faults Repaired within 5 Days | Faults Repaired by Next Working Day | Faults Repaired within 7 Days | |||||||
Benchmarks | ||||||||||
≤7 | For Urban Areas by Next Working Day : ≥85% | For Urban Areas : ≥ 100% | For Rural and Hilly Areas : ≥ 75% | For Rural and Hilly Areas : ≥ 100% | - | ≤ 10 Hours | ≤0.5% | |||
Jammu & Kashmir | ||||||||||
India |