Service Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in Jammu & Kashmir - Part II (Quarter ending September, 2023) | |||||||||||
UT | Service Area | Service Provider | Customer Service Quality Parameters | ||||||||
Metering and Billing | Response time to the | Termination/Closure of | |||||||||
Metering and Billing Credibility - Post Paid | Metering and Billing Credibility - Pre Paid | Resolution of Billing/Charging Complaints-within 4 Weeks | Resolution of Billing/Charging Complaints-within 6 Weeks | Period of Applying Credit/Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Center/Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) within Ninety Seconds | Termination/Closure of Service | Time Taken for Refund of Deposits After Closures | |||
<=0.1% | <=0.1% | 98% within 4 weeks | 100% within 6 weeks | 100% within 1 week of resolution of complaint | =>95% | =>95% | <= 7 days | 100% within 60 days | |||
Jammu & Kashmir | |||||||||||
India |