Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in Rajasthan - Part II (Quarter ending September, 2022) | |||||||||||
State | Service Area | Service Provider | Customer Servcice Quality Parameters | ||||||||
Metering and Billing | Response Time | Termination | |||||||||
Metering and Billing Credibility- Post Paid | Metering and Billing Credibility- Pre Paid | Resolution of Billing/Charging Complaints | Period of Applying Credit/ Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Centre/ Customer Care | %age of Calls Answered by the Operators (Voice to Voice) within 90 Seconds | %age Requests for Termination/ Closure of Service Complied within 7 Days | Time Taken for Refund of Deposits after Closures | ||||
≤ 0.1% | ≤ 0.1% | 98% within 4 weeks | 100% within 6 weeks | within 1 week of resolution of complaint | ≥ 95% | ≥ 95% | 100% within 7 days | 100% within 60 days | |||
Rajasthan | |||||||||||
India |