Service Area-wise Performance of Broadband Service Providers in Rajasthan - Part I (Quarter ending March, 2022) | ||||||||||
State | Service Area/LSA | Service Provider | Service Provisioning | Faults Repair | Billing Performance | Response Time to the Customer for Assistance | ||||
%age of Connections Provided within 15 Days of Registration of Demand | %age of Faults Repaired by Next Working Day (>90%) | %age of Faults Repaired within 3 Working Day | %age of Bills Disputed | %age of Billing Complaints Resolved within 4 Weeks | %age of Cases to whom Refund of Deposits is Made within 60 Days of Closures | %age of Calls Answered by Operator (Voice to Voice) within 60 Second | %age of Calls Answered by Operator (Voice to Voice) within 90 sec. | |||
100% | >90% | =>99% | <2% | 100% | 100% | >60% | >80% | |||
Rajasthan | ||||||||||
India | ||||||||||