Service Area-wise Performance of Broadband Service Providers in Rajasthan - Part I (Quarter ending June, 2023) | ||||||||||
State | Service Area/LSA | Service Provider | Service Provisioning /Activation Time | Fault Repair/ Restoration Time | Billing Performance | Response Time to the Customer for Assistance | ||||
%age of Connections Provided within 15 Days of Registration of Deman | %age of Faults Repaired by Next Workin Day (>90%) | %age of Faults Repaired within 3 Workin day | %age of Bills Disputed | %age of Billing Complaints Resolved within 4 Weeks | %age of Cases to whom Refund Deposits is Made within 60 Days Closures | %age of Calls Answered by Operato (Voice to Voice) within 60 Sec. | %age of Calls Answered by Operato (Voice to Voice) within 90 sec. | |||
100% | >90% | =>99% | <2% | 100% within 4 Weeks | 100% within 60 Days | >60% | >80% | |||
Rajasthan | ||||||||||
India | ||||||||||