Service Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in Rajasthan - Part II (Quarter ending March, 2023) | |||||||||||
State | Service Area | Service Provider | Customer Servcice Quality Parameters | ||||||||
Metering and Billing | Response Time to the Customer for Assistance | Termination/Closure of Service | |||||||||
Metering and Billing Credibility - Post Paid | Metering and Billing Credibility - Pre Paid | Resolution of Billing/Charging Complaints - within 4 Weeks | Resolution of Billing/Charging Complaints - within 6 Weeks | Period of Applying Credit/Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Center/Customer Care | Percentage of Calls Answered by the Operators (Voice to Voice) within Ninety Seconds | Termination/Closure of Service | Time taken for Refund of Deposits after Closures | |||
<=0.1% | <=0.1% | 98% within 4 Weeks | 100% within 6 Weeks | 100% within 1 Week of Resolution of Complaint | =>95% | =>95% | <= 7 days | 100% within 60 Days | |||
Rajasthan | |||||||||||
India |