Service Area/Provider-wise Performance of Quality of Service (QoS) for Cellular Mobile in India - Part II (Quarter ending September, 2020) | ||||||||||
Service Area/City | Service Provider | Customer Servcice Quality Parameters | ||||||||
Metering and Billing | Response time to the Customer for Assistance | Termination/Closure of Service | ||||||||
Metering and Billing Credibility- Post Paid | Metering and Billing Credibility- Pre Paid | Resolution of Billing/Charging Complaints | Period of Applying Credit/ Waiver/Adjustment to Customer's Account from the Date of Resolution of Complaints | Accessibility of Call Centre/ Customer Care | %age of Calls Answered by the Operators (Voice to Voice) within 90 Seconds | %age Requests for Termination/ Closure of Service Complied within 7 Days | Time Taken for Refund of Deposits after Closures | |||
≤ 0.1% | ≤ 0.1% | 98% within 4 Weeks | 100% within 6 Weeks | within 1 Week | ≥ 95% | ≥ 95% | 100% within 7 Days | 100% within 60 Days | ||
Rajasthan | ||||||||||
India |