Home Banks and Financial Institutions Scheduled Commercial Banks (SCBs) Banking Grievance Redressal Banking Ombudsman Scheme
Sample Data Format
 Bank/Category-wise Number of Complaints Received at Banking Ombudsman Office in India
(2021-2022) 
 Banks  Number of Complaints in Major Categories   Others  Total 
 Deposit
Account 		 Loans
and
Advances 		 ATM/Debit
Card/Credit
Card 		 Mobile
Banking/
Electronic
Banking 		 Levy of
Charges
Without
Prior
Notice 		 Pension  Non-
Observance
of Fair
Practices 		 Failure on
Commitments
and Failure of
Commitment
to Banking
Codes and
Standards
Board of India
(BCSBI) Code 
 Public Sector Banks                     
 State Bank of India (Excluding SBI Card)                     
 Bank of Baroda                     
 Bank of India                     
 Bank of Maharashtra                     
 Canara Bank                     
 Central Bank of India                     
 Indian Bank                     
 Indian Overseas Bank                     
 Punjab and Sind Bank                     
 Punjab National Bank                     
 United Commercial Bank                     
 Union Bank of India                     
 Private Sector Banks                     
 Axis Bank Limited                     
 Bandhan Bank Limited                     
 Catholic Syrian Bank Limited                     
 City Union Bank Limited                     
 Development Credit Bank Limited                     
 Dhanlaxmi Bank Limited                     
 Federal Bank Limited                     
 Housing Development Finance
Corporation Bank Limited 		                    
 Industrial Credit and Investment
Corporation of India Bank Limited 		                    
 Industrial Development Bank
of India Bank Limited 		                    
 Infrastructure Development Finance
Company First Bank Limited 		                    
 Indusind Bank Limited                     
 Jammu & Kashmir Bank Limited                     
 Karnataka Bank Limited                     
 Karur Vysya Bank Limited                     
 Kotak Mahindra Bank Limited                     
 Nainital Bank Limited                     
 Ratnakar Bank Limited                     
 South Indian Bank Limited                     
 Tamilnad Mercantile Bank Limited                     
 Yes Bank Limited                     
 Foreign Banks                     
 AB Bank Limited                     
 Abu Dhabi Commercial Bank PJSC                     
 American Express Banking Corporation                     
 Barclays Bank Plc                     
 Bank of America National Association                     
 Bank of Bahrain and Kuwait B.S.C                     
 BNP Paribas                     
 Citibank N.A.                     
 DBS Bank India Limited                     
 Deutsche Bank A.G.,                     
 Doha Bank QSC                     
 Emirates NBD BANK (P.J.S.C.)                     
 FirstRand Bank Limited                     
 Hong Kong and Shanghai Banking Corporation Limited                     
 Industrial & Commercial Bank
of China Limited 		                    
 JP Morgan Chase Bank N.A.                     
 Mizuho Bank Limited                     
 MUFG Bank, Ltd.                     
 Natwest Markets PLC (Erstwhile The
Royal Bank of Scotland PLC) 		                    
 State Bank of Mauritius (SBM)
Bank (India) Limited 		                    
 Shinhan Bank                     
 Sonali Bank                     
 Standard Chartered Bank                     
 United Overseas Bank Limited                     
 Woori Bank                     
 Small Finance Banks                     
 AU Small Finance Bank Limited                     
 Capital Small Finance Bank Limited                     
 Equitas Small Finance Bank Limited                     
 ESAF Small Finance Bank Limited                     
 Fincare Small Finance Bank Limited                     
 Jana Small Finance Bank Limited                     
 North East Small Finance Bank Limited                     
 Suryoday Small Finance Bank Limited                     
 Ujjivan Small Finance Bank Limited                     
 Utkarsh Small Finance Bank Limited                     
 Payments Banks                     
 Airtel Payments Bank Limited                     
 Fino Payments Bank Limited                     
 India Post Payments Bank Limited                     
 Jio Payments Bank Limited                     
 National Securities Depository Limited
(NSDL) Payments Bank Limited 		                    
 Paytm Payments Bank Limited                     
 Others (SBI Cards+Primary Urban
Cooperative Banks+Regional Rural
Banks (RRBs)+Others) 		                    
 
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