Home Crime and Law Incidence of Crime Complaints Received and Disposed Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
Sample Data Format
 Number of Complaints Received and Cases Not Redressed by MTNL Regarding Local/Inter
Exchange Shifts and Out Order/New Telephones in Delhi
(2012-2013 to 2015-2016-upto December 2015) 
 Years  Local Shift
(SS) 		  Inter Exchange Shift
(S) 		  Out Order Telephone
(Faults) 		  New Telephones 
 No. of
Cases
Received 		 No. of
Cases Not
Redressed
with in 7
Days 		 No. of
Cases
Received 		 No. of
Cases Not
Redressed
with in 15
Days 		 No. of
Complaints
Received 		 No. of
Cases Not
Redressed
with in 48
Hours 		 No. of OB
Issued 		 No. of OBs
Completed
Beyond 15
Days 
 2012-2013                 
 2013-2014                 
 2014-2015                 
 2015-2016*                 
 
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